Refund policy
Your right to cancel
If you are a consumer based in the UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason. This is your legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, email us at hello@danacosmetics.co.uk within 14 days of delivery, quoting your order number. You then have a further 14 days to return the goods to us.
Sealed cosmetic products
Please note an important exception. Because our products are cosmetics, the right to cancel does not apply to any sealed product that has been unsealed after delivery, for health protection and hygiene reasons. This is a standard exception permitted under the same regulations.
In practice this means we can only accept the return of products that are unopened and in their original packaging, with any seal intact.
Faulty, damaged or unsuitable products
The above does not affect your legal rights where a product is faulty. We will always offer a refund, replacement or repair where a product:
- arrives damaged
- is past its expiry date or period-after-opening date on arrival
- is not as described
- causes an adverse skin reaction
If any of these apply, please contact us at hello@danacosmetics.co.uk within 14 days of delivery, with your order number and photographs where relevant. In the case of a reaction, please stop using the product immediately and let us know which product and shade you were using.
How to return an item
- Email hello@danacosmetics.co.uk with your order number and the reason for return.
- We will confirm the return and provide our returns address.
- Post the item back to us, packaged securely.
Please obtain proof of postage. Until we receive the item, it remains your responsibility.
Return postage
Return postage is paid by the customer in the first instance. Once we have received and processed the return, postage costs will be refunded to you along with the cost of the item.
Where a product is faulty, damaged or incorrect, we will always cover the cost of return postage.
Refunds
Once we receive and inspect your return, we will email to confirm. Approved refunds are issued to your original payment method within 14 days. Depending on your bank or card issuer, it may take a few additional working days for the funds to appear in your account.
Original delivery charges are refunded where you have cancelled your whole order under your right to cancel, or where the product was faulty.
Our returns address
DANA Cosmetics Cidercourt Road Crumlin BT29 4XH Northern Ireland
Please contact us before sending anything back, so we can log your return.